The Eyes Have It
That is, our eyes have suddenly taken centre stage with the widespread adoption of face masks. The COVID-19 pandemic has…
Our Restart Plan: Redefining Personalized Service Amidst COVID-19
We are back, Vancouver. Our team began preparing for our return the moment we closed our doors, and the day…
Adjusting Our Satisfaction Metrics
I recently read an article about adjusting our personal metrics by comedian Paul Ollinger. In it, Ollinger compares surviving the…
Proud to be with Bonnie
Over the past few weeks, I’ve had colleagues from around the world reach out to me to remark on how…
Coping tips during COVID-19
As our sense of “normal” shifts — seemingly by the day — it’s natural to be experiencing a range of emotions….
Going Remote: How Our Team Is Working Together
Tuesday was a day of many firsts — including fully remote morning team meetings! Seeing all of these smiling faces…
